Keeping ATM Software Up To Date
Maintenance of ATMs can be a challenging undertaking for financial institutions and independent ATM deployers, and updating and upgrading ATMs regularly is even more complex. Updates, upgrades and mandates add further difficulty to keeping pace.
At one time, ATM software updates were made manually by dispatching technicians out to each machine, but recent technological advancements allow banks to make these changes remotely.
1. Regular Maintenance
Unavailable ATMs can cost banks and operators much money in terms of customer expectations; customers expect them to always be available, which makes regular maintenance the key to minimizing downtime and increasing profitability.
Regular maintenance allows technicians to identify issues early and address them before they become bigger problems, including lubricating moving parts, replacing worn-out components and checking for loose connections. Preventative maintenance can also enable technicians to detect any abnormal behavior of an ATM that could signal impending breakdown.
Minor ATM issues can often be resolved quickly if on-site staff have the proper tools. This will reduce downtime, repair costs and unscheduled service calls that lead to lost revenue.
2. Software Updates
Software updates are modifications to code that provide necessary security patches, upgrades and modifications to ensure ATM systems remain protected from cyber attacks and malware attacks.
Concerns among ATM users often surround the end-of-life and migration to Windows 7, yet Triton ATMs come equipped with Microsoft’s Windows CE operating system – specially tailored for small devices like an ATM.
Triton utilizes this system to continuously assess and release updates to protect against potential threats, such as an ATM jackpotting attack that leveraged older software vulnerabilities. Our simple automated process was successful in protecting against this dangerous attack. Furthermore, Triton releases security updates regularly to safeguard against new cyber attacks as well as enhance user interfaces, features or otherwise enhance customer experiences.
3. Part Replacement
If an ATM part is reaching its lifespan, it’s wise to replace it early as doing so can save both money and effort in service calls due to broken components. Proactive replacement can save both time and money in service calls caused by failed components.
ATMs are exposed to various environmental conditions that can compromise their parts over time, shortening their lifespan. Regular inspections and cleaning practices, along with keeping current with software updates can extend the longevity of these essential components of an ATM’s vital systems.
Managed services programs allow financial institutions and ATM deployers to share in the burden of overseeing an entire fleet of ATMs more easily, freeing them up from operational concerns like maintenance and upgrades with an experienced partner – relieving budget pressures while freeing time to focus on core business priorities. Miracle Service’s ATM management system is an invaluable asset here; providing instantaneous client, equipment and service history data plus efficient technician scheduling capabilities.
